Reservations at Om Sanctuary Palace by Hotshot Hotelier Hospitality in Vekariya may be made directly through our website, by telephone, or via authorised booking partners, and are subject to availability at the time of confirmation. A valid confirmation number will be issued upon successful booking, which guests are advised to retain for reference throughout their stay. All reservation requests are subject to the hotel's acceptance, and we reserve the right to decline or cancel bookings that do not meet our guest policy requirements.

Cancellation terms vary depending on the rate type and booking channel selected at the time of reservation, and guests are encouraged to review the specific conditions applicable to their booking before confirming. Refunds, where applicable, will be processed in accordance with the cancellation policy communicated at the time of booking and may take a reasonable number of business days to reflect depending on the payment method used. Non-refundable rates or promotional bookings may not be eligible for a refund in the event of cancellation or modification.

Standard check-in and check-out times are as communicated by the hotel at the time of booking, and guests are kindly requested to adhere to these timings to allow our team to prepare rooms to the high standards expected at Om Sanctuary Palace. Early check-in and late check-out may be arranged subject to availability and may attract an additional charge at the hotel's discretion. A valid government-issued photo identification document is required from all guests at the time of check-in in accordance with applicable regulations.

Payment for accommodation and any additional services consumed during the stay is due in accordance with the terms confirmed at the time of booking, and the hotel accepts payment via the methods displayed at the point of reservation or at the front desk. A valid credit or debit card or an equivalent security deposit may be required at check-in to cover any incidental charges or damages that may arise during the stay. All charges will be presented clearly on the guest's final invoice, and any disputes should be raised with the front desk prior to departure.

Om Sanctuary Palace by Hotshot Hotelier Hospitality is committed to providing a safe, clean, and welcoming environment for all guests, and we kindly request that all visitors conduct themselves in a manner that is respectful of fellow guests, staff, and the property at all times. Guests will be held liable for any damage caused to hotel property, rooms, or facilities during their stay, and the hotel reserves the right to charge the registered guest accordingly. The hotel accepts no responsibility for loss or damage to guests' personal belongings unless such loss or damage is directly attributable to the negligence of the hotel.

Om Sanctuary Palace by Hotshot Hotelier Hospitality, operated by Hotshot Hotelier Hospitality, collects and processes personal information provided by guests solely for the purposes of managing reservations, delivering services, and meeting legal obligations, and such information will not be shared with third parties except where required by law or necessary for the fulfilment of the booking. Guests have the right to request access to, correction of, or deletion of their personal data held by the hotel, subject to applicable legal requirements. By making a reservation or staying at our property in Vekariya, guests acknowledge and consent to the collection and use of their information in accordance with our privacy practices.

These terms and conditions govern the relationship between guests and Om Sanctuary Palace by Hotshot Hotelier Hospitality and are subject to change at the hotel's discretion, with the version in effect at the time of booking applying to each reservation. The hotel reserves the right to refuse service or remove any guest from the premises whose behaviour is deemed disruptive, unlawful, or contrary to the comfort and safety of others. Any disputes arising from a guest's stay shall be subject to the jurisdiction of the courts applicable to the location of the property in Vekariya.